Ofran and Public Trust: Service Commitment
Service and reliability are core values that accompany us in every interaction with our customers.
At Ofran, service and reliability are core values that accompany us in every interaction with our customers. We are proud to be a company committed to the "Public Trust" organization rules, a commitment that reflects strict standards of truth, fairness in advertising, proper disclosure, and full transparency.
"Our choice to be committed to the 'Public Trust' rules for promoting business reliability is not just a matter of a 'standard,' but an expression of the way Ofran has been operating for 35 years. For us, excellent service, fairness, and transparency with our customers are the foundation of every trip." - Ophir Danai, CEO of Ofran.
What does the Public Trust seal mean for you?
A business carrying the seal declares that it operates under supervision and is committed to the following values:
Fairness and Transparency: Providing accurate information and proper disclosure at all stages of the booking.
Responsibility and Service: Taking responsibility for the product and maintaining a proper and professional service level.
Fairness in Contracts: Drafting agreements and maintaining their terms in accordance with the law and ethical rules.
Privacy Protection: Strict protection of your personal information and compliance with legal provisions.
About the "Public Trust" Organization
The Public Trust organization (a non-profit - Public Benefit Corporation) is a social organization operating to promote fairness in the conduct of businesses and public institutions in Israel. The seal signals to consumers where they can do business with peace of mind, knowing they have the professional backing of an organization that looks out for their rights.
The Certification and Monitoring Process
It is important to know that not every business is permitted to carry the seal. Receiving it is contingent upon a rigorous candidacy process:
In-depth Examination: During the candidacy stage, all of the business's consumer interfaces are examined against legal requirements and organizational rules.
Correction of Deficiencies: The business commits to correcting any deficiency found during the audit as a condition for receiving the seal.
Ongoing Monitoring: A business carrying the seal is under an ongoing monitoring process and commits to resolving factual disputes with its customers transparently.
For Further Information and Inquiries
We invite you to get a closer look at our level of commitment:
Information on how to file a complaint, the rules we have committed to, and additional information on the organization's activities can be found on the "Public Trust" website.
Customers who are not satisfied with the business's handling are invited to contact the Public Trust complaint center at any time.
