Ofran Plus extended rental plan
Now you can upgrade your rental to the new extended "Ofran Plus" rental plan, which includes:
- 50% discount on cancellation fees
In case you cancel the car rental up to 24 hours before the pick-up.
- Exemption from charges abroad (cumulative amount) up to the amount of $2,500
In case you will be charged by the rental company due to one or more of the following cases only:
- Accidental damage to the vehicle or theft of the vehicle
- Tire damage
- Damage to windshields and mirrors
- Damage to the clutch and battery
- Damage to the undercarriage of the vehicle (when driving on a paved road)
- Lost car keys
In case the rental company charged you the payment on the credit card, subject to the full terms of the "Ofran Plus" program detailed in Section F of the rental voucher conditions, you will receive a refund from Ofran.
Receiving the refund:
The refund will be made within 14 working days from the date of receipt of all the required details, by Ofran (or someone on its behalf), in new shekels according to the amount of the charge that was actually collected by the credit card company. In any case, the refund amount will not exceed the amount charged by the rental company, and will not exceed $2,500 (cumulative amount).
In order to receive the refund, please fill out the form available by clicking here (or in the link at the bottom of the page) to the email address specified in the form with a copy to our customer service: [email protected] for us to streamline the process.
Please note that all the following details and documents must be attached to the form:
(If you are missing any documents, please inform Ofran customer service at the email address above and we will contact the rental company to obtain them)
• Ofran reservation number (voucher number).
• A photocopy of the check with bank details or confirmation of account management.
• The rental voucher.
• The damage report prepared by the rental company.
• Final invoice from the rental company.
• Credit card statement showing the rental company's charge in Israel or confirmation of payment.
• Copy of the driver's license at the time of the incident.
• Relevant receipts.
For any questions or consultation on the subject, you can contact our customer service at the email address [email protected], along with the Ofran order/voucher number.
For your information, some rental companies and third parties offer, for an additional fee, an exemption or refund from charges for some of the cases listed above. Please make sure not to add any extras you do not need, as no credit or refund will be given for this.
